WellRio - Supporting & Valuing People's Wellbeing
Contact
Get in touch
Please remember we are not able to advise people directly on their personal circumstances. This is a signposting wellbeing portal developed to help people find information and resources that can support them in their personal development (eg resilience, self-confidence) and/or when dealing with life’s challenges and changes.
To make an enquiry, or if you would like to get in touch with us directly, please fill in our contact form or contact our office via email wherever possible.
- [email protected]
- Inverness - Scotland
Important
Please be aware that WellRio does not offer a crisis or emergency service.
UK residents can access urgent help or support by contacting the services listed below.
Immediate risk or danger
If you or someone you know is in immediate danger, contact the emergency services, such as the police.
- Telephone: 999
- Textphone users: 18000
You can find out more about contacting the police here: POLICE UK
Samaritans
If you are having a difficult time, you can contact Samaritans any time, day or night.
- Samaritans website
- Telephone: 116 123
- Email [email protected]
Urgent medical attention
If you or someone you know needs urgent medical attention, or is suicidal:
- Go to the Accident and Emergency (A&E) department of any hospital or make an emergency GP appointment
- Call 999 if there is an immediate risk of harm
- If you live in England, Scotland, or Wales, call the NHS non-emergency line on 111 if medical advice is needed. You can also access advice online at: NHS 111 online
- If you live in Northern Ireland, contact your trust’s GP out of hours service if medical advice is needed
Contact Form
Please note that when using our contact form, not all of our inboxes are checked daily, so there may be a delay in responding to your query. Our staff works remotely around the world.
Customer Services / Comments / Complaints / Feedback / Compliments
To help us make sure we are maintaining our standards and to highlight areas for improvement, we welcome any views you may have regarding our performance, which may help to improve our services. We are committed to listening to what you have to say about us.
Please send your comments, general feedback, complaint or a compliment about any of our services (fundraising, membership, communications and marketing, and supporter care services including helplines) to:
- [email protected]
- 69 Atholl Place, Inverness IV2 6EX
We will:
- listen to you
- treat you with respect
- make sure your compliment or comment is fed back to the relevant team; when making a complaint, we will ensure your personal details to be shared only with those people directly involved with processing, investigating or responding to your complaint.
- deal with it in the timeframe and in the manner set out in our policies.
- if you want to complain about any of our other services, we will follow this policy.
- explain the process to you in our first response, which we will aim to send to you within five working days of receiving your complaint. In this first response, we will let you know when we will get back to you after investigating your complaint.
You have the right to ask anyone you trust to help with your feedback / comment / complaint or compliment. This can be a friend, relative, a carer or an advocate. They can support you to complete the form required.
If someone completes the form on your behalf, they will be asked to confirm that they have the right or permission to do so, before we can proceed. We need to check this to ensure we are processing the information received in line with data protection legislation and regulation.
